Definition
Shelfware is software a company has licensed and paid for but does not actually use.
Shelfware is pure waste, usually born of over-buying seats or modules during an enthusiastic evaluation. Right-size the licence to real adoption, and negotiate the ability to scale up rather than paying upfront for capacity you may never use.
Go deeperSoftware total cost of ownership: the hidden costsRelated terms
From definition to deal
Benchside turns shelfware into the exact questions, exclusions, and lock-in math for your specific vendor - your first project is free.